FREQUENTLY ASKED QUESTIONS

1). How do I make a purchase? - To make a purchase please call our store at 336-998-7277. We prefer to talk to our customers directly so that we can answer all their questions about the furniture buying process.

2). Why do some items on your website not have prices? - Some of the manufacturers that we carry ask us not to price items on our website. Please call us for specific quotes on items not priced.

3). How much deposit do you require to place an order? - We require a 1/3rd deposit to initiate your order. We accept Visa, MasterCard, American Express, and personal checks for deposits.

4). How long does a typical order take? - Order times can vary widely. Some items are in stock at the factory and take only a few weeks to get to our warehouse. Other items are made to order and can take about 8 to 12 weeks. We are happy to check availability and provide you with a better estimate before you place your order. Delays beyond 12 weeks can occur based on cutting schedules and fabric availability.

5). Are all the items on your website available to see on your showroom floor? - Every group shown on our website is not displayed on our showroom floor at all times. Our showroom changes constantly because we sell off the floor for immediate delivery. If you would like to know if we have a specific group or item on our showroom floor please call us or email us via our Contact Us page.

6). Do you offer delivery?  - Meg Brown Home Furnishings offers in-home delivery. We deliver using our own trucks to many areas within 100 miles of our store including Lake Norman, Charlotte, Raleigh/Durham, Hickory, Southern Pines, and Boone. Deliveries to areas more than 100 miles from our store are sometimes done by contract in-home delivery services. Delivery charges are based on the weight of the furniture and the distance traveled. Please ask a sales associate for a specific quote to your area.

7). Will delivery personnel move my existing furniture? - Please have your room clear for delivery. Our delivery personnel work on schedules that do not allow them extra time to move your existing furniture for you.

8). Do your delivery personnel hook up electronics? - We do not hook up electronics.

9). Can I return, change, or cancel my order? - In some cases manufacturers begin the shipping process the same day that they receive the order. For this reason orders cannot be changed or cancelled once they are placed. In the event that a cancellation or return is approved by management, a 1/3rd restocking fee and return freight would be charged. We do not refund shipping or delivery charges.

11). Will I be charged sales tax? - If your furniture is picked up or delivered inside North Carolina, you will be charged the applicable state and county sales tax. Meg Brown Home Furnishings does not collect sales tax for states other than North Carolina, but a use tax may apply. Please check your state and local tax laws to determine your tax liability, if any. Sales tax percentages are based on the date of delivery, not the date the order was placed.

12). Do you ship furniture outside North Carolina? - We think that local customers are best served by local stores. Selections can be made and problems can be resolved much quicker when you purchase from your local furniture store. However, we are happy to ship furniture outside North Carolina if you cannot find the items you wish to purchase at your local dealer.

13). How do you ship furniture outside North Carolina? -Meg Brown Home Furnishings contracts with in-home delivery specialist to deliver your furniture outside North Carolina. The delivery service will set-up the furniture inside your home. When furniture is shipped outside North Carolina, your balance is paid before your order is released to the shipping company.

14). How long does it take to ship furniture outside North Carolina? - Once your furniture arrives in our warehouse and your balance is paid, we release your order to the delivery service. Delivery times usually take around 2-4 weeks from the time they pickup the furniture depending on when they have trucks going to your area. Once you are contacted and have a confirmed delivery date, please keep in mind that the day and time is an estimate.

15). What if something arrives damaged? - Please make notes on the bill of lading concerning any shortages or damages before you sign it, and call us immediately if there are any problems. Delivery personnel may be able to make adjustments or fix minor problems. If they cannot correct the issue please call us or the delivery company for authorization to return the damaged or defective item for deluxing, repair, or replacement at our discretion. You will not be charged a re-delivery charge unless the merchandise met manufacturer’s quality standards.
 

FOR MORE DETAILS PLEASE READ OUR CONDITIONS OF SALE PAGE