FREQUENTLY ASKED QUESTIONS
1). How do I make a purchase? - To make a purchase please call our
store at 336-998-7277. We prefer to talk to our customers directly so that
we can answer all their questions about the furniture buying process.
2). Why do some items on your website not have prices? - Some of the
manufacturers that we carry ask us not to price items on our website.
Please call us for specific quotes on items not priced.
3). How much deposit do you require to place an order? - We require
a 1/3rd deposit to initiate your order. We accept Visa, MasterCard,
American Express, and personal checks for deposits.
4). How long does a typical order take? - Order times can vary
widely. Some items are in stock at the factory and take only a few weeks
to get to our warehouse. Other items are made to order and can take about
8 to 12 weeks. We are happy to check availability and provide you with a
better estimate before you place your order. Delays beyond 12 weeks can
occur based on cutting schedules and fabric availability.
5). Are all the items on your website available to see on your showroom
floor? - Every group shown on our website is not displayed on our
showroom floor at all times. Our showroom changes constantly because we
sell off the floor for immediate delivery. If you would like to know if we
have a specific group or item on our showroom floor please call us or
email us via our Contact Us page.
6). Do you offer delivery? - Meg Brown Home Furnishings offers
in-home delivery. We deliver using our own trucks to many areas within 100
miles of our store including Lake Norman, Charlotte, Raleigh/Durham,
Hickory, Southern Pines, and Boone. Deliveries to areas more than 100
miles from our store are sometimes done by contract in-home delivery
services. Delivery charges are based on the weight of the furniture and
the distance traveled. Please ask a sales associate for a specific quote
to your area.
7). Will delivery personnel move my existing furniture? - Please
have your room clear for delivery. Our delivery personnel work on
schedules that do not allow them extra time to move your existing
furniture for you.
8). Do your delivery personnel hook up electronics? - We do not hook
9). Can I return, change, or cancel my order? - In some cases
manufacturers begin the shipping process the same day that they receive
the order. For this reason orders cannot be changed or cancelled once they
are placed. In the event that a cancellation or return is approved by
management, a 1/3rd restocking fee and return freight would be charged. We
do not refund shipping or delivery charges.
11). Will I be charged sales tax? - If your furniture is picked up
or delivered inside North Carolina, you will be charged the applicable
state and county sales tax. Meg Brown Home Furnishings does not collect
sales tax for states other than North Carolina, but a use tax may apply.
Please check your state and local tax laws to determine your tax
liability, if any. Sales tax percentages are based on the date of
delivery, not the date the order was placed.
12). Do you ship furniture outside North Carolina? - We think that
local customers are best served by local stores. Selections can be made
and problems can be resolved much quicker when you purchase from your
local furniture store. However, we are happy to ship furniture outside
North Carolina if you cannot find the items you wish to purchase at your
13). How do you ship furniture outside North Carolina? -Meg Brown
Home Furnishings contracts with in-home delivery specialist to deliver
your furniture outside North Carolina. The delivery service will set-up
the furniture inside your home. When furniture is shipped outside North
Carolina, your balance is paid before your order is released to the
14). How long does it take to ship furniture outside North Carolina?
- Once your furniture arrives in our warehouse and your balance is paid,
we release your order to the delivery service. Delivery times usually take
around 2-4 weeks from the time they pickup the furniture depending on when
they have trucks going to your area. Once you are contacted and have a
confirmed delivery date, please keep in mind that the day and time is an
15). What if something arrives damaged? - Please make notes on the
bill of lading concerning any shortages or damages before you sign it, and
call us immediately if there are any problems. Delivery personnel may be
able to make adjustments or fix minor problems. If they cannot correct the
issue please call us or the delivery company for authorization to return
the damaged or defective item for deluxing, repair, or replacement at our
discretion. You will not be charged a re-delivery charge unless the
merchandise met manufacturer’s quality standards.
FOR MORE DETAILS PLEASE READ OUR CONDITIONS
OF SALE PAGE